We are currently seeking for an Application Customer Support Specialist with German.


  • Provide technical support of B2B customer and monitoring on a reporting platform
  • Diagnose and resolve technical issues executing user administration, troubleshooting and tickets management
  • Search for root cause and analyze regular questions about reports to give the best advice and resolve their query
  • Define operational alerts and associated thresholds for alerting
  • Collaborate on technical issues with stakeholders from other levels and functions seeking support where required


  • Excellent command of English and German (spoken and written)
  • Strong relationship management and social skills
  • Problem solver with good analytical skills
  • Experience with any front-end reporting tool is not mandatory but would be an advantage

What Adastra can offer you:

  • Exposure to challenging projects in an international environment
  • Opportunity to expand your technical expertise
  • Extensive portfolio of trainings as well as Certification courses
  • Free German language classes
  • Additional Health Insurance
  • Multisport Card
  • Work from home
  • Referral program with Awards
  • Corporate social responsibility programs and Events
  • Great offices with excellent locations
  • Friendly and collaborative working environment

Are you ready to join a dynamic team of professionals committed to deliver best-in-class solutions and services to the world’s leading organizations? Apply now and send your resume in English.

Who we are

Adastra is a global IT consulting company that helps businesses across the world unlock new opportunities in the global marketplace by getting the most out of their data. With over 20 years of industry experience, deep technical expertise, full stack capability, and end-to-end services, we deliver stable, scalable, secure, and high performing solutions.

Driven by our strong multinational Adastra community of IT experts in Canada, United States, Germany, Bulgaria, Thailand, Slovakia, and Czechia, we focus on enterprise Data Management strategy, Cloud-based and modern Data Warehouse solutions, Business Intelligence and Analytics, Application Development, Digitalization, and Automation.


Employee Perks & Benefits

MultiSport card

Additional health insurance

Free German language classes

Employee referal program with awards

Corporate discounts

Free drinks in the office

Gaming and relax area

Internal events and CSR programs

Offices in Bulgaria

Sofia, Plovdiv, Varna